• Automated Systems for Processing Metal Turnings and Recovering Cutting Fluids

  • Automated Conveyor Systems for Metal Stamping, Laser and Die Cast Scrap

  • Custom-Engineered Fluid Filtration and Recycling Systems

PRAB Career Opportunities

A STRENGTHS-BASED CULTURE WITH STRONG EMPLOYEE GROWTH GOALS AND MULTIFACETED CAREER PATHS, IN A COLLABORATIVE WORK ENVIRONMENT

“If there is any difference between you and me, it may simply be that I get up every day and have a chance to do what I love to do, every day.”
— Warren Buffett, in a speech delivered to students at the University of Nebraska.
(2001, Buckingham, Clifton, Now Discover Your Strengths, pg. 19)

We believe that people are most happy and productive when they are in a position that allows them to do what they are innately good at doing. Our company hiring and career development programs are founded on the research and strengths finder system developed by Marcus Buckingham & Donald O. Clifton, Ph.D. Based on data collected over 40 years, the strengths finder program helps our company identify each employee’s unique set of core talents.

“Talent, knowledge, and skills combine to create your strengths”
(2001, Buckingham, Clifton, Now Discover Your Strengths, pg. 29)

We hire people for the strengths they possess, not the skills they have learned. Our interview process and internship evaluations are based on talent themes first, position skills second. Apply today and see what makes our company a great place to work, our people excited to come to work, and the equipment we manufacturer best in class.

 

We are a privately-held company with a history that spans 65 years. We operate in a collaborative, hands-on work environment. Decisions you make today, can have an impact on our company and our customers tomorrow. Everyone from the CEO to the shipping manager works together with the goal of providing the best equipment and service to our customers.

Our company is part of KMC Global, (a group of companies brought together for our similarities and unique differences. Our sister companies along with our own division offer room for position and location growth and development. The path can be as unique as the individual.

PRAB, Inc. is an Equal Opportunity Employer

If you feel you are interested in one of the following positions, please contact careers@prab.com with your resume.


Customer Service Administrator

Job Description Overview
The Customer Service Administrator responsibilities include a working knowledge of both Visual and CRM, ability to enter parts orders, being able to stay at a desk for long periods of time and maintaining a positive attitude when dealing with difficult customers. This position reports to the Customer Service Manager.

PRAB, Inc. is a manufacturer of conveyors and material handling equipment headquartered in Kalamazoo, MI with a global sales network and manufacturing operations in Poland and India. The parent company of PRAB is KMC Global, a privately held group of companies that engineer and build equipment for industrial manufacturing companies worldwide.

Qualifications

  • Dedication to excellence and a quality output
  • Minimum Associate’s Degree or equivalent experience in Customer Service/Support
  • 2 - 5 years of Customer Service/Support experience preferred
  • Skilled in Microsoft Office programs, excellent written and oral communication is required
  • Proficient skills in handling service calls and phone support

Responsibilities
The following activities are required in this position:

  • Promote excellence throughout the department
  • Responsible for RG system
  • Communicate professionally with customers and co-workers
  • First point of contact and responsible to answer phones
  • Back up for order entry
  • Follow-up on unordered quotes
  • Walk new departmental employees through new hire process
  • Prepare Service Tech for Site Visit. Customer Contact, Location, Job #, ETC.
  • Enter expense reports into Visual
  • Compile Service reports and manage JV500
  • Take detailed notes during weekly Service meeting
  • Prepare weekly schedule for traveling technicians
  • Email and or call customers to confirm service visits
  • Additional Tasks as needed